Eligibility for Returns and Exchanges
Items can be returned or exchanged within 30 days of receipt. Items must be in their original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
Certain items cannot be returned. These include:
- Custom-made products
- Clearance items
- Gift cards
How to Return an Item
- Contact Us: Email us at lingang623@gmail.com with your order number and reason for return.
- Prepare Your Package: Pack the item securely in its original packaging.
- Ship the Item: We will provide you with a return shipping label. Attach it to your package and drop it off at the nearest shipping location.
Refunds
Once we receive your return, we will inspect it. If approved, we will process your refund. Refunds will be issued to the original payment method. It may take up to 10 business days for the refund to appear in your account.
Exchanges
To exchange an item, follow the return process and place a new order for the desired item. We will process your return and refund once we receive the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no extra cost to you.
Return Shipping Costs
Return shipping is free for damaged, defective, or incorrect items. For other returns, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return and exchange policy, please contact us at:
Email: lingang623@gmail.com
WhatsApp: 139 3872 9627
Address: Zhoucun Industrial Park, Muye District, Xinxiang City, Henan Province, China
Conclusion
We aim to make returns and exchanges as easy as possible. Your satisfaction is important to us, and we are here to help. Thank you for shopping with us.